The User may return to Zettia the products purchased within 14 calendar days. The User may choose between the exchange for another product of the brand of the same price, or the refund of the amount paid. To formalize the return procedure, the User must contact Zettia at firstname.lastname@example.org, indicating the product or products to be returned and the reason for the return. Upon receipt of such communication, Zettia will indicate to the User, if applicable, the method of collection or shipment of the product to its warehouses.
Each product to be returned must be unused and with all its labels, packaging and, where appropriate, documentation and original accessories that came with it. If the User fails to do so, Zettia reserves its right to refuse the return or refund. Upon receipt of the product or products and verified its condition, Zettia will proceed to arrange the shipment of another product of identical characteristics, or in the event that the return was due to defects of the product, to the refund of the amounts paid.
In the event that for reasons of being out of stock, Zettia could not proceed to the shipment of another product of identical characteristics, a refund of the amount paid for the product or products will be made as soon as possible.
In the event that the User is not satisfied with the products received in the order, the User, in accordance with the General Law for the defense of Consumers and Users (Ley General para la Defensa de los Consumidores y Usuarios), shall have a period of 14 calendar days to return them, without any penalty and without the need to indicate the reasons of the return. The costs of returning the order to Zettia shall be paid directly by the User. To formalize the return, you must contact Zettia at email@example.com. Upon receiving such communication, Zettia will indicate how to send the order to its warehouses. The products regarding the order must be unused and with all its labels, packaging and, where appropriate, original documentation and accessories that came with it. If this is not the case, Zettia reserves the right to refuse the return. The refund of amounts paid will be carried out as soon as possible.