Terms of service


The products offered through the Web site, zettia.es, are intended for their purchase by Users.

In order to place orders through the Web site, the User must provide a series of data prior to the purchase through the purchase form, and which will be necessary to manage the purchase order.


Once the form is filled in and completed, the User must proceed to the payment of the order through the means of payment specified on the Website.

After payment has been made, the User will receive an e-mail with the confirmation of the order, which will include a summary of the items purchased, the delivery method requested and the destination address.

If at the time of payment there is an incident that prevents it, the User will receive an automatic message stating there was an error, and the order will not be processed until the payment process is completed successfully.

The prices of the services are expressed in Euros (€), including taxes and the handling and shipping costs. This amount will be indicated and visible at the time of the final confirmation of each order.

The Website, zettia.es, may offer discount codes to its Users. Such discounts may only be applied in accordance with the instructions specified by Zettia with regards to each code.


A period between 1 to 3 working days may pass from the day of purchase to the day of reception of the order. Usually, orders will be delivered in 48h - 72h within Peninsular and Balearic territory. For shipments within the rest of Europe, these will be delivered between 3 to 5 working days.

Regarding orders to the Canary Islands or countries outside the European Union, Zettia is not responsible for any possible tax charges from local or national customs of each country.

Orders placed after 12:00 in the morning will be shipped the next business day.

The companies that will be in charge of the delivery are Correos Express and UPS. In case you have any doubts about the status of your order, you can contact us at the following e-mail shop@zettia.es.


4.1 Returns.

The User may return to Zettia the products purchased within 14 calendar days. The User may choose between the exchange for another product of the brand of the same price, or the refund of the amount paid. To formalize the return procedure, the User must contact Zettia at shop@zettia.es, indicating the product or products to be returned and the reason for the return. Upon receipt of such communication, Zettia will indicate to the User, if applicable, the method of collection or shipment of the product to its warehouses.

Each product to be returned must be unused and with all its labels, packaging and, where appropriate, documentation and original accessories that came with it. If the User fails to do so, Zettia reserves its right to refuse the return or refund. Upon receipt of the product or products and verified its condition, Zettia will proceed to arrange the shipment of another product of identical characteristics, or in the event that the return was due to defects of the product, to the refund of the amounts paid.

In the event that for reasons of being out of stock, Zettia could not proceed to the shipment of another product of identical characteristics, a refund of the amount paid for the product or products will be made as soon as possible.

4.2 Withdrawal.

In the event that the User is not satisfied with the products received in the order, the User, in accordance with the General Law for the defense of Consumers and Users (Ley General para la Defensa de los Consumidores y Usuarios), shall have a period of 14 calendar days to return them, without any penalty and without the need to indicate the reasons of the return. The costs of returning the order to Zettia shall be paid directly by the User. To formalize the return, you must contact Zettia at shop@zettia.es. Upon receiving such communication, Zettia will indicate how to send the order to its warehouses. The products regarding the order must be unused and with all its labels, packaging and, where appropriate, original documentation and accessories that came with it. If this is not the case, Zettia reserves the right to refuse the return. The refund of amounts paid will be carried out as soon as possible.


The information and data included in the Web site zettia.es, in each description of the products and services, in its photographs, graphic or iconographic representations or videos as well as trade names, trademarks or distinctive signs of any kind, have purely an informative function. Therefore, Zettia disclaims any responsibility for errors in such information, although it is committed to take all measures within its power to correct such errors or omissions as soon as possible after having been informed of them.


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